Customer reviews of A.N.A. Auto's Ltd

By Katharina M on 05 December 2016 | Verified purchase

Throughout excellent. Outstanding customer service and an amazing car. I am absolutely satisfied. It was my first car I bought here in the UK and it was the best choice to buy it from A.N.A. I moved from Germany to the UK and I did not really know of what I need to be aware of in terms of car purchase in England. Tony was very helpful and absolutely patient, answered all my questions, gave tips and advice and explained the paperwork procedure of tax and insurance. When I saw the car I was impressed. Very good quality and exactly as it was described in the advert. Tony took time to go through all the car-documents with me, explained everything in detail and gave suggestions. I felt very secure to buy from A.N.A. I would always buy again from there. Big Thank you to the A.N.A. guys :)

By Helen C on 21 November 2016 | Verified purchase

I can highly recommend A.N.A Autos from personal experience. The description of the the car was very thorough. Good communication throughout the buying process. And literally going the extra mile by being able to deliver the vehicle too. This is a Family Business run by genuine guys. Buy with confidence.

By David P on 06 September 2016 | Verified purchase

This was the second time I have purchased from A.N.A Autos. I went back because of the excellent personal service I got last time. This time was above and beyond. I told them the car I would like and this was not only sourced at a great price but thoroughly checked, serviced and cleaned superbly. All along I was given great advice and regular updates. I cannot vouch highly enough for this company who to me have shone through in an industry where its hard to find genuine, caring and reliable workers

By My D on 13 August 2016 | Verified purchase

After numerous encounters with 'dodgy dealers' I lacked trust, but from the 1st contact I made with Tony from A. N. A , he has helped me throughout the whole process of arranging ALL the paperwork, replying to numerous questions (I'm a new driver) and delivering the car just as he described it. Genuinely a honest man with incredible knowledge on motors. I have had no problems with the car I bought from him and he still offers advice after purchase. I would definitely recommend and trust Tony's cars and services.

By Kathryn S on 22 July 2016 | Verified purchase

I couldn't have asked for a better experience for my first car! Tony went above and beyond to explain all I needed to know before buying. The car itself was in great condition with all the paper work and HPI cleared. And he was able to offer me a 12 month warranty too at an excellent discount. He went to a lot of effort to set me up with all I needed to get on the road and even delivered the car to me.

By Jenna A on 13 June 2016 | Verified purchase

Absolutely love my new car, would highly recommend A.N.A Autos, excellent communication all the way through, honest and extremely helpful. Perfect!!!

By John S on 09 June 2016 | Verified purchase

I cant recommend these guys enough to anyone looking for a top quality used car. Very knowledgeable and put me at ease throughout. My initial thoughts were that the car was a little overpriced however once factoring in the condition which was so much better then all the others we viewed up and down the country and taking into account that all the jobs were done it actually meant it was a far better deal. A very personal service and Tony's knowledge was a breath of fresh air. These guys also offer an onward service including MOTs and servicing when required. We are ever so happy we found these guys and will definitely use them in future.

By Sarah K on 13 April 2022 | Purchase not verified

Great service from start to finish! Can't fault. Thanks Vas.

By Anonymous on 19 January 2022 | Purchase not verified

Dealing with Lino was as smooth as it can be. He kept me informed constantly in regards to the availability of the MINI JCW I now own, due to other people viewing the car. I was able to buy the car and the handover was incredibly professional and super easy. The car was better than described and such a fantastic example. Lino is easy to communicate with and even puts time aside to answer my questions, even after the sale of the car, a few weeks later! Would highly recommend.

By Anonymous on 07 August 2021 | Purchase not verified

Showed interest in a car and tried to arrange a viewing but guy was delivering a car and unable to speak so I sent a text. Never heard back so I called to book a viewing and he said he had a couple of people going in the morning so he'd book me in for 2pm. Never made 8t clear they were viewing the same car. Phoned me the morning of viewing to say the car was sold. When I said he never told me other people were interested he told me it was obvious the people were viewing the same car. Said I was the one that couldn't view till later and I said I text you and you never replied. Maybe their person taking bookings shouldn't be the person who is too busy to take them.

Reply from A.N.A. Auto's Ltd on 09/08/21

We absolutely refute the suggestion that we knowingly let this person down this way. To summarise, the lady called us at 8.54am on 06/08/21 and arranged a viewing for Monday 09/08/21. She then called called at 3.58pm on 06/08/21 to say she had text us to change her appointment to Saturday 07/08/21, a text we didn't receive. We have spoken to Autotrader who confirm that she did in fact send a text through the website link rather than directly to a mobile number. This was not received by us hence us not responding to this text. In any event when we spoke to the customer on 06/08/21 at 3.58pm we explained that there were 2 other viewings on this car arranged for the morning of 07/08/21 therefore the earliest we could do was 2pm. We said we would let her know if anything changed for her to come over earlier. The first people to view the car on 07/08/21 did buy the car so we rang this lady back out of courtesy to tell her it was sold and she got very upset saying we didn't tell her our morning viewings were on the same car. She was so upset that the car was sold and we offered to try and source an equal alternative to help her. Clearly there was a misunderstanding whereby she misunderstood when we said we had other viewings and thought that we meant we had viewings on different cars not the one she wanted to see. We can only show a particular car to one party at a time, it would be unfair to operate any other way and we can only reiterate that we apologise if she misunderstood or if our words were in any way unclear. We pride ourselves on a personal service and would absolutely never knowingly upset anyone for any reason whatsoever.